邮政质量如何建立一个统一而准确的定义,自然要溯及到“质量”这一概念。据1983年11月,我国颁布的国家标准GB3935。1—83,即《标准化基本术语第一部分》术语编号1.1.18规定:“质量—产品、过程或服务满足规定要求的特征和特性总和”。从上面的定义可以看出,质量不仅指产品 How to establish a unified and accurate definition of postal quality naturally goes back to the concept of “quality”. According to the national standard GB3935.1-83 promulgated by our country in November 1983, the term number 1.1.18 of “the first part of standardized basic terms” stipulates: “Quality - the sum of the features and characteristics of products, processes or services meeting the specified requirements”. As can be seen from the above definition, quality refers not only to the product