一件产品能否被广大用户认可,不仅取决于产品本身的质量,它的可用性如何也是一个重要的衡量标准。常见的自动售票机就是一个很好的例子,虽然它的功能看起来很简单,可实际情况是它每天都会难倒很多人。现在,众多关于产品可用性方面的专家正在想办法使自动售票机变得更易操作,并期望以此来改进当前众多设备和程序的现状。但是实现这点恐怕没那么简单。 Whether a product can be recognized by the majority of users depends not only on the quality of the product itself, but also on its usability as an important measure. A common ticket vending machine is a good example, though its functionality may seem simple, but the reality is that it baffles many people every day. Numerous experts on product usability are now looking for ways to make ticket vending machines easier to use and look forward to improving the current state of the art devices and processes. But I am afraid that this is not so simple.