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随着信息化应用的不断普及和深入,信息系统以及称为支撑企业运作不可缺少的一部分,系统的运行维护也显得越来越重要。文章基于对ITIL最佳实践的研究,探索了一套IT运维服务管理体系的最佳实践,从而达到加强运维管理、提高运维效率、改善运维质量的目的,充分发挥信息化对企业的支撑和推动作用。
With the continuous popularization and deepening of information application, the information system and the indispensable part of supporting the operation of the enterprise, the operation and maintenance of the system are also becoming more and more important. Based on the best practices of ITIL, the article explores a set of best practices of IT operation and maintenance service management system so as to achieve the goal of strengthening operation and maintenance management, improving operation and maintenance efficiency and improving operation and maintenance quality, and giving full play to the importance of informationization to enterprises Support and promote role.