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1业扩集约现状国网北京市电力公司在“大营销”体系建设中,按照国家电网公司“两端属地、中间集约”的总体思路,结合地区用电现状以及重要客户众多,重点工程时限紧、要求高等特点难点,探索出了一条具有首都特色的业扩报装精益化管理之路。35千伏及以上客户、10千伏重要客户及客户重点工程由客户服务中心负责全流程办理是深化客户差异化服务策略的重要举措之一。作为北京市电力公司业扩集约工作的重点单位,客
1Industrial expansion current situation State Grid Beijing Power Company in the “big marketing” system construction, in accordance with the general idea of the State Grid Corporation “two ends of the land, intermediate intensive ”, combined with regional electricity consumption status and a large number of important customers, Key projects have tight time limits and require more advanced features and difficulties. They have explored a road to lean management with the characteristics of the capital industry. The key processes of 35kV and above customers, 10kV important customers and customers are handled by the customer service center. It is one of the important measures to deepen customer differentiation service strategies. As a key unit for the expansion and intensive work of the Beijing Electric Power Company, the guests