在商品匮乏时期,很多商品都供不应求,那个时候做生意,只要有钱有胆量,敢投,绝大多数都是稳赚不赔的。当时,如果你和老板说要关注产品质量、注意客户体验,他绝对当耳边风,甚至认为你有病。但到了今天,各行各业似乎都处于充分竞争的状态,在这样的背景下,客户体验就变得越来越重要,事实上客户体验已成为很多新兴企业制胜的关键。京东在淘宝网一家独大的背景下迅速崛起并很快形成对等的局面,除了质量更有保证以外,还有一个重要原 In the absence of goods, many goods are in short supply, that time doing business, as long as there is money and courage, dare to vote, the vast majority are stable and not lose. At that time, if you and the boss said to pay attention to product quality, pay attention to the customer experience, he is absolutely ear-piercing, or even think you are sick. Today, however, all walks of life seem to be in full competition. In this context, customer experience becomes more and more important. In fact, customer experience has become the key to the success of many emerging enterprises. Jingdong rapid rise in the background of a dominance of Taobao and the rapid formation of a reciprocal situation, in addition to more quality assurance, there is an important original