论文部分内容阅读
台湾地区的银行文化,包括硬件与软件的代表形象,一直都给予人们以深邃、冷峻的刻板印象。但是,随着15家新银行的陆续设立,整个形势也将完全改观,一般新银行均标榜着“亲切、高品质的服务”,也意味着台湾地区的银行企业,将朝向另一阶段的经营迈进。 现代化的银行,都应该从便利,服务客户的角度出发,使客户进入银行之后,能够很容易了解各项程序和便于利用其作业系统;并且让客户能够感觉到备受重视,而且可以快速
The banking culture in Taiwan, including the representative image of hardware and software, has always given people a profound and solemn stereotype. However, with the successive establishment of 15 new banks, the entire situation will also be completely changed. In general, new banks will all mark “kind and high-quality services,” and they will also mean that banks in Taiwan will move toward another stage of operations. Step forward. The modern banks should proceed from the point of view of convenience and customer service. After the customers enter the bank, they can easily understand the various procedures and use their operating systems easily; and they can make customers feel highly valued and can quickly