在上海“12345”市民服务热线收到的投诉中,公益投诉日益成为新亮点。公益投诉的问题,与投诉人的个人切身利益并无直接联系,涉及的多是公共利益与他人利益。比如,石女士反映浦东新华路一处人行道上一块长形窨井盖缺失,会给行人带来安全隐患,促进了这一问题的及时解决。其他像消火栓的损坏漏水、盲道被占、流浪犬的收容等等投诉,都是 In Shanghai “12345 ” citizen service hotline received complaints, public interest complaints are increasingly becoming a new bright spot. The issue of charity complaints is not directly related to the individual personal interests of the complainant. It involves mostly the public interests and the interests of others. For example, Ms. Shi reflected the lack of an elongated manhole cover on a sidewalk in Xinhua Road, Pudong, which posed a potential safety hazard for pedestrians and promptly solved the problem. Others like fire hydrant damage leaking, blinds occupied, stray dogs and so on complaints, are