病历质量管理逐步走向了标准化,管理标准越来越多,管理方法越来越严格,随之处罚也跟着严厉,涉及到科室的经济利益,管理者和被管理者容易产生“敌对”的情绪。直接影响了病历质量的提高,使病历质量的改进处于被动的局面,缺乏了主动积极性。解决的方法只有加入人性化的管理,化解“敌对”情绪。作者对病历人性化管理的方法进行了探讨。 The quality management of medical records has gradually become more standardized, with more and more management standards, and increasingly stringent management methods. Punishments have also been severely followed, involving the economic interests of departments, and managers and managers are susceptible to “hostile” emotions. It directly affects the improvement of the quality of medical records, making the improvement of the quality of medical records in a passive situation and lack of initiative. The only way to solve this problem is to add humane management to resolve “hostile” emotions. The author discusses the method of humane management of medical records.