员工是一个企业最重要的生产力,也是企业利润的创造者。如果员工对企业满意度高,他们会努力工作,积极为企业创造更多价值;如果员工对企业不满意,则结果或者是离职,或者虽然继续留在企业,但却失去了积极工作的意愿。这两种情况都是企业所不愿看到的。因此,在企业管理上有这样一个被普遍认同的观点:一个追求成功的企业,应当重视提高员工的满意度。作为服务行业的银行更应如此:没有员工的满意,客户满意就成了无源之 Employees are the most important productive force of an enterprise and the creator of corporate profits. If employees are highly satisfied with the business, they will work hard and actively create more value for the business. If the employee is not satisfied with the business, the result is either leaving the company or, while staying in the business, losing the will to work actively. In both cases, companies are reluctant to see. Therefore, in business management there is such a widely accepted view: a pursuit of success of enterprises, emphasis should be placed on improving employee satisfaction. As a service industry, banks should do so: no employee satisfaction, customer satisfaction has become passive