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目的调查护理人员职业倦怠现状,分析探讨影响因素,寻找解决的方法与对策。方法采取有意抽样方法,对天津市第三中心医院全部现岗临床医疗科室的护理人员进行问卷调查。问卷采用国际通用的马斯勒倦怠量表——服务行业版。统计各问卷得分,建立Excel数据库,并采用SPSS 1 8.0软件包进行统计分析。结果根据职业倦怠测量的三个维度进行分析,在情感衰竭方面护理人员有48.35%的被试得分比较高;在去个性化方面,有43.41%的被试得分比较高;在成就感方面,有6 0.44%的被试得分比较低。年龄、学历、平均工作时间等变量不同,护理人员职业倦怠水平相应地存在差异。结论经过对职业倦怠产生原因进行深入探索,提出“合理配置卫生资源,加大财政投入,建立社会支持网络”、“推行‘以人为本’的现代人力资源管理模式,尝试引入员工援助计划(EAP)”和“积极开展心理疏导,提高个人综合素质和能力,坚定职业信仰,发扬职业奉献精神,增进护理人员自身对职业倦怠的抵抗力”等应对策略。
Objective To investigate the current situation of occupational burnout among nurses, analyze and discuss the influencing factors, find solutions and countermeasures. Methods By means of intentional sampling, questionnaires were conducted on all nurses working in the current clinical department of Tianjin Third Central Hospital. Questionnaire using internationally accepted Massey burnout scale - service industry version. Statistics questionnaire scores, the establishment of Excel database, and SPSS 1 8.0 software package for statistical analysis. Results According to the three dimensions of occupational burnout, 48.35% of nurses had higher score in emotional exhaustion; 43.41% of the participants got higher scores in personalization; in terms of accomplishment, there were 6 0.44% of the subjects scored lower. Different age, education, average working hours and other variables, there is a corresponding difference in nursing burnout level. Conclusions After thorough exploration of the causes of job burnout, this paper proposes a modern human resource management mode of “human resource-oriented” to try to introduce the employee assistance plan (“rational allocation of health resources, increase financial input, establish social support network” EAP) “and ” and actively carry out psychological counseling, improve the overall quality and ability of individuals, strengthen their professional beliefs, promote professional dedication, and enhance nursing staff’s own resistance to job burnout "and other coping strategies.