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最近有位用户向记者咨询该如何向企业反馈自己车辆曾经出现过的问题。记者抱着试试看的态度,在企业的网站上找到用户反馈栏目,留下了自己的联系方式后,提交了反馈信息,在长时间的等待后仍没有任何回复。鉴于此,记者对客车企业网站的用户反馈功能和服务邮箱进行了集中调查。此次调查共涉及到24家客车制造企业。包括宇通客车、厦门金龙、厦门金旅、苏州金龙、中通客车、大宇客车、牡丹客车、少林客车、亚星奔驰、中大客车、金杯汽车、东风杭汽、京通客车、京华客车、北方客车、申沃客车、深圳五洲龙、青年尼奥普兰、舒驰客车、一汽太湖客车、江淮客车、北方奔驰(烟台)客车、安达客车、三一客车。记者用两天时间在各企业网站的用户反馈栏目和服务邮箱提交了一份车辆故障的求助信。
Recently, a user to ask reporters how to feed back to the enterprise has appeared in their vehicle problems. Reporter holding the attitude of trying to find the user feedback section on the company’s Web site, leaving their contact information, submitted a feedback message, after a long wait still no reply. In view of this, the reporter on the bus company website user feedback function and service mailbox conducted a focused investigation. The survey involved a total of 24 bus manufacturers. Including Yutong Bus, Xiamen Golden Dragon, Xiamen Golden Travel, Suzhou Golden Dragon, Zhongtong Bus, Daewoo Bus, Peony Bus, Shaolin Bus, Yaxing Benz, Zhongda Bus, Jinbei Bus, Dongfeng Hangqi, Jingtong Bus, Jinghua Bus, Bus, Shenwo bus, Shenzhen Wuzhou dragon, youth Neoplan, Shu Chi bus, FAW Taihu bus, JAC bus, north Benz (Yantai) bus, Anda bus, Sany bus. Reporters use two days in the corporate website user feedback columns and service mailbox submitted a vehicle fault help letter.