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采用何种性质的CRM系统,带给电信支撑体系效果的影响是不同的,因此可从评价支撑体系的五个指标来评价套装与非套装CRM的优劣。
What kind of CRM system is used will bring different effects on the effect of telecom support system. Therefore, we can evaluate the pros and cons of package and non-package CRM from the five indexes of evaluation support system.