当代信息技术、生产技术日新月异,商品的全寿命周期愈来愈短。随着我国经济体制改革的深入和市场经济国际化的发展,企业的经营环境和企业的竞争基础已发生了很多很大的变化,企业产品质量的好坏对企业的生存和发展起着愈来愈大的决定性作用。而由TQM延伸到BPR(经营过程再造)的管理思路正是我们当前绝大多数企业,特别是国有大企业所缺乏的。本人通过BPR的学习,联系工作实践,浅述几点想法,供大家参考。一、简述TQM的由来和作用从质量管理的发展过程来看可分为三个阶段,即:质量检验阶段、统计的质量管理阶段和全面质量 Modern information technology, production technology with each passing day, shorter and shorter life cycle of goods. With the deepening of China’s economic reform and the internationalization of the market economy, many changes have taken place in the business environment and the competitive basis of enterprises. The quality of the products of enterprises plays a more and more important role in the survival and development of enterprises The greater the decisive role. The management idea extended from TQM to BPR (business process reengineering) is precisely what most of the current enterprises in our country lack, especially the big state-owned enterprises. I through the study of BPR, contact work practice, a few ideas, for your reference. First, a brief description of the origin and role of TQM From the quality management of the development process can be divided into three stages, namely: quality inspection phase, statistical quality management phase and total quality