论文部分内容阅读
目的探讨医务人员对医院暴力发生前的先兆经历,为预防医院暴力并制定干预措施提供依据。方法采用质性研究中现象学方法,对15名遭受过医院暴力的医务人员进行访谈。结果遭受医院暴力前存在的主要问题有:缺乏医患沟通、工作环节不完善、患方期望与现实有差距、医方繁忙与患方等待、医疗费用过高等多方面的不足。结论为避免发生医院暴力,需要医方、患方、医院及社会的共同努力,采取有效的措施对先兆现象进行干预。
Objective To explore the experience of medical staff before the violence in the hospital and provide evidence for preventing hospital violence and making interventions. Methods Using the phenomenological method in qualitative research, 15 medical staffs who had suffered from hospital violence were interviewed. Results The main problems that existed before the hospital violence were lack of doctor-patient communication, imperfect work links, the gap between expectation and reality of the patients, the busyness of the doctors and waiting times of the patients, and the excessive medical expenses. Conclusion In order to avoid the occurrence of hospital violence, we need the joint efforts of doctors, patients, hospitals and the community to take effective measures to intervene in the phenomenon of aura.