一个阴云密布的午后,由于瞬间的倾盆大雨,行人纷纷进入就近的店铺躲雨。一位老妇也蹒跚地走进费城百货商店避雨。面时她略显狼狈的姿容和简朴的装束,几乎所有的售货员都对她心不在焉,视而不见。这时,一个年轻的侍者走过来对她说:“夫人,我能为您做点什么吗?”老妇人不说话, In an overcast afternoon, pedestrians entered the nearest shop to hide from the rain due to the sudden downpour. An elderly woman also squatted into the Philadelphia department store to shelter from the rain. When faced with her slightly embarrassed look and simple dress, almost all salespersons were absent-minded and ignored. At this time, a young waiter came and said to her, “Madam, can I do something for you?” The old woman did not speak.