航班延误已是一个引起广泛关注的话题,近年来因航班延误而造成的旅客与航空公司之间的恶性冲突已有多起,而航班延误补偿也已成为全球民航业关注的热点问题。2004年欧盟公布了关于航空旅客赔偿问题的新法律“关于航班拒载、取消或延迟时对旅客补偿和帮助的一般规定”,已于2005年 Flight delays have been a topic of widespread concern. In recent years, there have been more vicious conflicts between passengers and airlines due to flight delays. Flight delay compensation has also become a hot issue for the global civil aviation industry. The EU published a new law on air passenger compensation in 2004, “General Provisions for Compensation and Assistance to Passengers on Refusal, Cancellation or Delay of Flights”, which was issued in 2005