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概述图书馆忠诚用户的价值,提出确保当然质量、提升期望质量、打造迷人质量三位一体的图书馆信息服务忠诚用户的培育模式;并在此基础上论述Web2.0环境下图书馆信息服务忠诚用户的培育策略,如开展个性化的信息服务,提供优质的知识服务,及时进行服务效果的评价与反馈,对忠诚用户实行奖励措施等。
Summarize the value of library loyal users, put forward the cultivation mode of ensuring the quality of course, improving the quality of expectation and building the loyalty users of library information service with trinity of charming quality; and on this basis, discuss the loyalty users of library information service in Web2.0 environment Nurturing strategies, such as carrying out personalized information services, providing high-quality knowledge and services, timely evaluation of service effectiveness and feedback, the implementation of incentives for loyal users.