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分析预约挂号分时就诊系统的组成和影响因素,进而探讨北京市预约挂号分时就诊系统的特点,提出更加适合三级医院预约挂号的分时就诊系统。该预约系统由预约方式、预约规则和排队规则组成;北京市预约挂号分时就诊系统由提前预约方式、预约1个就诊单位间隔1个平均就诊时间(IBFI)的预约规则和先预约先就诊(FCFA)的排队规则组成。根据北京市三级医院的就诊特点,北京市预约系统的预约方式和预约规则比较适用,但排队规则可以考虑改进为新患者在先,老患者在后(RTBG)或者新老患者交替(ALTER)的规则,这种组合将会更适合三级医院门诊量大,爽约率较低的门诊现状。
Analyze the composition and influencing factors of appointment system, and then discuss the characteristics of time-honored appointment system in Beijing and put forward the time-sharing system which is more suitable for appointment of tertiary hospitals. The reservation system consists of reservation method, reservation rules and queuing rules. Beijing reservation appointment time sharing system is reserved by advance booking mode, which reserves an IBFI reservation rule and pre-appointment first visit FCFA) queuing rules. According to the characteristics of the visit of tertiary hospitals in Beijing, the reservation system and reservation rules of Beijing reservation system are more suitable. However, the queuing rules can be considered as new patients first, old patients later (RTBG), or old and new patients ALTER Of the rules, this combination will be more suitable for tertiary hospital outpatient amount, low rate of outpatient clinic status quo.