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进入6月份以来,凡是到山东庆云公路局办理养路费手续的车户,均会得到一张“您是否满意”征询单。这是庆云公路局在“创一流,树形象”活动中,以文明优质服务为突破口,树立“窗口”形象的又一举措。征询单以职业道德规范行为为主要内容,向车户征询如下内容:我征收人员是否坚持使用文明用语?是否主动招呼,微笑服务?是否有故意挑剔刁难言行?业务是否熟练?动作是否准确迅速?当您需要帮助时,工作人员是否主动为您想办法?您在被服务过程中最讨厌的语言和行为是哪些?征询单还包括
Into June, all to Shandong Qingyun Road Bureau for road maintenance procedures of the car, will get a “Are you satisfied ” Consultation list. This is Qingyun Road Bureau in “a first-class, tree image ” activities, civilized service as a breakthrough, establish “window ” image of another move. Consultation single to ethical behavior as the main content, consult the car to the following content: I levy staff whether to adhere to the use of civilized language? Whether to take the initiative to greet, smile service? Are deliberately picky Diao Yan words? Business is proficient? The action is accurate and rapid? When do you need help, do staff take the initiative to find out what you are doing? What are the language and behaviors that you are most annoyed with when serving? The solicitation list also includes