当今社会,人民群众的维权意识越来越高,维权途径也越来越广,社会和公司系统内部对我们的优质服务工作要求及标准也越来越高。这样的环境下,我们如何避免客户投诉呢?第一,依法依规、履责到位。国网公司17项通用制度对工作职责和工作流程已经有了很细致的规定,按章办事,按程序办事,按时限要求办事,首先保证我们自己在工作中没 In today’s society, people’s consciousness of safeguarding their rights is getting higher and higher, and the ways of safeguarding their rights are also getting wider and wider. The demands and standards for quality service in society and in the company system are also getting higher and higher. In this environment, how do we avoid customer complaints? First, according to the law, accountability in place. State Grid Corporation of 17 universal system of job responsibilities and work processes have been very detailed rules, according to the rules, according to procedures, according to the time required to work, first of all to ensure that we ourselves at work