去年5月以来，柳州市贸易局在全系统开展服务艺术、技能创新活动，经考评验收，有23个创新项目达到标准要求。实现商品销售总额比上年同期增长10％以上，有些达到系统同行业先进水平，促进文明服务跃上一个新的台阶。一、起因。随着改革开放深人发展，国有商业面临许多新情况， Since May last year, Liuzhou Trade Bureau has carried out service arts and skills innovation activities throughout the entire system. After review and acceptance, 23 innovative projects have met the standards. The total sales of goods increased by more than 10% over the same period of the previous year. Some of them reached the advanced level of the system in the same industry and promoted civilized services to a new level. First, the cause. With the deepening of reform and opening up, state-owned businesses are facing many new situations.