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目的:分析在医院的药房开设药学咨询服务的开展方式以及开展后对患者的影响。方法:采用回顾性分析的方式,随机选出两组患者的数据,其中一组是开展药学咨询服务之前的患者的用药情况病历,作为对照组;而另外一组则是选取的是开展药学咨询服务之后的患者用药情况病历,作为服务组。分析两组患者的用药依从性,对于服务的满意度的情况,并对相关的数据进行整理,得出结果。结果:经过分析后可以发现,服务组的患者在用药依从性方面的情况要好于对照组,患者大部分能够按照医嘱进行服药,且治疗效果比较突出。同时,服务组患者在接受治疗期间对于医院服务的满意度要比对照组高,患者对于医护人员的评价较高。结论:在医院的药房开展药学咨询相关的服务工作,有助于患者的正确服药,可以帮助患者提高恢复的几率,同时也可以增进医患关系,使得医院的整体形象得到有效的提高。
OBJECTIVE: To analyze the manner in which pharmacy consulting services are provided in a hospital’s pharmacy and the impact on patients after they are conducted. Methods: A retrospective analysis was conducted to select randomly two groups of patients, one of which was a medical history of patients prior to conducting the pharmacy advisory service as a control group; the other group was selected for conducting a pharmacy consultation Patient medical records after service, as a service group. Analysis of medication adherence of two groups of patients, the satisfaction of the service situation, and the relevant data to organize and draw the results. Results: After analysis, it can be found that the patients in the service group are better than the control group in the medication compliance. Most of the patients can take the medicine according to the doctor’s advice and the treatment effect is prominent. At the same time, patients in the service group were more satisfied with the hospital service during the treatment period than those in the control group, and patients were highly evaluated by the health care workers. Conclusion: It is helpful for the patients to take the medicine consultation service in the pharmacy of the hospital, which can help the patients to improve their chances of recovering. At the same time, it can also improve the doctor-patient relationship and improve the overall image of the hospital.