图书馆日常工作中,信息咨询工作占有很重要的部分,也是图书馆为顾客服务的重要途径。进入新世纪以来,随着网络化、信息化、智能化的不断发展,图书馆信息咨询知识库成为当前图书馆信息咨询服务的主要形式。但是从现阶段的实践情况来看,图书馆信息咨询知识库的应用仍然存在一定问题,需要我们提出针对性的优化措施。 Library daily work, information consulting work occupies a very important part of the library is also an important way for customer service. Since entering the new century, with the continuous development of network, information and intelligence, library information consultation knowledge base has become the main form of library information consultation service. However, judging from the practical situation at this stage, there still exist some problems in the application of the library information consultation knowledge base, which requires us to put forward specific optimization measures.