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目的对上海市流动已婚育龄妇女计划生育免费项目技术服务的满意度进行调查与分析,为推动计划生育优质服务工作发展提供参考依据。方法采用概率比例方法抽取2012年12月~2013年1月上海市17个区(县)的18~49岁流动已婚妇女5 193名为研究对象,通过电话对其进行问卷调查。结果共获得有效问卷2 115份,接受过计划生育免费基本项目技术服务的调查对象满意度为84.2%。在避孕节育方面,避孕套和避孕药(48.5%)以及上环手术(44.9%)的满意度比结扎手术(21.2%)高。持有《流动人口婚育证明》的调查对象的满意度高于无《流动人口婚育证明》的调查对象(χ2=11.463,P=0.003)。84.9%的调查对象认为这些咨询服务对知识有提高,91.6%的调查对象认为这些咨询和服务对生殖健康有帮助。流动已婚育龄妇女对于计划生育免费基本项目技术服务的建议主要是加大宣传力度。结论应加大计划生育免费基本项目技术服务的宣传力度,提高流动人口相关证件的办理,从而进一步提高服务的满意度。
Objective To investigate and analyze the satisfaction of technical services for free-form family planning projects among married women of childbearing age in Shanghai, and to provide reference for promoting the development of quality service in family planning. Methods A total of 5 193 married women aged from 18 to 49 in 17 districts (counties) from December 2012 to January 2013 in Shanghai were enrolled in the study. The subjects were surveyed by telephone. Results A total of 2 115 valid questionnaires were obtained. The satisfaction degree of respondents who received the free technical service of basic project of family planning was 84.2%. In terms of contraception, condom and contraceptives (48.5%) and Shanghuan (44.9%) were more satisfied than ligation (21.2%). The survey respondents who hold the “proof of marriage and childbearing of floating population” were higher than the respondents who did not have “proof of marriage and childbirth of floating population” (χ2 = 11.463, P = 0.003). 84.9% of the respondents think that these counseling services to improve knowledge, 91.6% of the respondents think these counseling and services to reproductive health helpful. Proposals of migrant women of childbearing age for technical services on free basic projects for family planning mainly focus on increasing publicity. Conclusion The publicity of technical services for free basic family planning projects should be stepped up and the handling of related documents for floating population should be stepped up so as to further enhance the satisfaction of services.