如今随着互联网的普及,电子商务这一新兴产业正在蓬勃发展。面对越来越激烈的网络市场竞争,一个好的客服扮演了一个不可或缺甚至是企业成功的关键。当今社会,市场竞争的关键乃是服务的竞争。一个好的企业必然会有一个完整完善完美的客服系统。而销售则是一个人与人,企业与顾客之间沟通的过程。越来越多的企业,在营销活动中开始关注人的因素,在最大限度上满足顾客的需求。作为一个合格的网络客服,尤其是跨境电商客服,除了一些基本的技能素质和品格素质以外,还需要掌握一定的沟通技巧。这对促成订单有着至关重要的作用。 Nowadays with the popularization of the Internet, the emerging industry of e-commerce is booming. Faced with the increasingly fierce competition in the online market, a good customer service plays an indispensable and even the key to business success. In today’s society, the key to market competition is service competition. A good business is bound to have a complete and perfect customer service system. Sales, on the other hand, are the process of communication between people and businesses and customers. More and more enterprises start to pay attention to human factors in marketing activities to meet the needs of customers to the maximum extent. As a qualified online customer service, especially cross-border e-commerce customer service, in addition to some basic skills and quality of character, but also need to master a certain degree of communication skills. This is of crucial importance in order fulfillment.