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知识协同作为企业知识管理的高级阶段已经引起了学者们的广泛关注,目前尚缺乏具有良好理论基础的测量模型和量表。在文献分析和企业访谈基础上,从企业和顾客间互动视角,界定知识协同的内涵和维度,并开发相应的测量量表。利用信度分析、效度分析、探索性因子分析和验证性因子分析检验量表的信度和效度。结果表明,该量表具有良好的信度、内容效度、收敛效度和判别效度,且包含知识协同机会、知识协同意识和知识协同能力3个维度。
As the advanced stage of enterprise knowledge management, knowledge collaboration has attracted the widespread attention of scholars. At present, there is a lack of measurement models and scales with good theoretical basis. Based on the literature analysis and interviews with enterprises, the connotation and dimensions of knowledge collaboration are defined from the perspective of interaction between enterprises and customers, and the corresponding measurement scales are developed. The reliability and validity of the scale were tested by reliability analysis, validity analysis, exploratory factor analysis and confirmatory factor analysis. The results show that the scale has good reliability, content validity, convergence validity and discriminant validity, and contains three dimensions of knowledge collaboration opportunity, knowledge collaboration awareness and knowledge collaboration capability.