医院作为独立市场主体,伴随着医疗制度的改革和公立医院改革进程的不断加快,医院医疗质量、工作人员的护理质量和医院内部的管理质量越来越被大家重视,并成为在市场竞争中胜出的关键所在。从现阶段来看,医院的全面质量管理是以医疗服务质量为核心,建立科学的服务方式和管理体系,呈现出“三全一多样”特点—全面医疗质量管理,全过程医护服务质量管理、全员参与质量管理和管理方法 As the independent market main body, hospitals are getting more and more attention in the market competition with the medical system reform and the speeding up of public hospital reform. The hospital medical quality, the staff nursing quality and the hospital internal management quality are valued more and more The key. At this stage, the total quality management of the hospital is based on the medical service quality as the core, establishing a scientific service mode and management system, showing “three full and one diversity” features - comprehensive medical quality management, the whole process of health care services Quality management, full participation in quality management and management methods