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所谓档案馆形象,是指档案馆的活动及其工作在用户脑海中留下的印象,用户对档案馆整个工作的评价。它反映了利用者对档案馆的认可程度,体现了档案馆的声誉和地位。因此,重视塑造档案馆形象,是文明建馆的一个重要内容,是影响档案馆生存和发展的重要因素,是在积聚无形的资源。1.树立档案馆的文明形象档案馆是一个与外界环境有着密切联系的开放系统,是社会主义精神文明建设的窗口。档案馆的形象要由馆外广大的利用者来评述,而馆员们的精神面貌、服务态度、举止言行、业务能力,则是树立文明形象的关键。例如,在接待利用者时态度恶劣,举止粗鲁,整个档案馆在人们心目中的形象就被破坏了;一个馆员业务不熟,心不在焉,不能及时查找到利用者想借阅的
The so-called archives image, refers to the activities of the archives and their work left in the minds of users, the user evaluation of the entire work of the archives. It reflects the user’s approval of the archives, reflecting the reputation and status of the archives. Therefore, paying attention to shaping the image of archives is an important part of civilization building, an important factor that affects the survival and development of archives, and is accumulating intangible resources. 1. Establishing a Civilized Image of the Archives Archives is an open system that has close ties with the external environment and is a window for the construction of socialist spiritual civilization. The image of the archives should be reviewed by the vast majority of users outside the museum. The lofty spirit, service attitude, demeanor and professional ability of librarians are the keys to building a civilized image. For example, when accepting users, the attitude is harsh and rude, the image of the entire archives in people’s minds is destroyed. A librarian’s business is unfamiliar and absent-minded, and can not find the users who want to borrow in time