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今年以来,连云港电信紧密围绕企业中心工作,聚焦服务重点,突破服务难点,着力推动服务工作从被动服务向主动服务转变,从窗口服务向全过程服务转变,持续提升客户满意度水平,有效推动企业服务能力、服务水平实现双提升。围绕营业端、装维端“两大接触界面”提升服务水平一、营业服务提质量1.拓宽营业服务渠道,提高便民服务水平。连云港电信强力推进社会渠道建设,上半年补盲网点59个,营业网点布局更趋合理,为客户就近享受优质服务
Since the beginning of this year, Lianyungang Telecom has been working closely around the enterprise center focusing on service priorities and breakthroughs in service difficulties. It has been making efforts to shift its service activities from passive service to active service, from window service to whole process service, continuously improving customer satisfaction levels and effectively promoting enterprises Service capacity, service level to achieve double upgrade. Around the business side, equipment dimension “two contact interface ” to enhance service levels, the quality of service delivery 1. Broaden the channels of business services and improve the level of convenience services. Lianyungang Telecom strongly promote the construction of social channels in the first half make up 59 blind outlets, outlets more rational layout, customers enjoy the quality of service nearby