改革开放以来,我国人口结构发生了极大的变化,老龄化程度不断加剧,医疗器械产品的市场不断扩大,使医疗器械行业获得了快速发展。与此同时,制造医疗器械的企业也不断增多,使得市场竞争加剧。在这个背景下,如何提高客户满意度,使医疗器械产品获得更多人的认可,就成为医疗器械从业人员所思考的问题。在本文中,我们将对处理客户投诉、提高顾客满意度的方法进行探索,为行业客户管理工作提供科学建议。 Since the reform and opening up, China’s population structure has undergone tremendous changes, the degree of aging is increasing, the market for medical device products is expanding, and the medical device industry has enjoyed rapid development. In the meantime, the number of enterprises that manufacture medical devices has also been on the rise, making the market more competitive. In this context, how to improve customer satisfaction, so that more medical devices to obtain the approval of products, medical device practitioners have become the thinking of the problem. In this article, we will explore ways to handle customer complaints and enhance customer satisfaction to provide scientific advice to our clients in the management of their clients.