近来,关于旅行社的投诉,特别是针对导游人员的投诉,一直高居不下。关注的重点放在了导游人员的职业修养、导游变导购及职业能力等方面。让高级导游能够带动整个导游队伍,进而带动旅游行业的良性发展,回归到为旅游者提供基于旅游愉悦基础上的服务本位,从而对高级导游队伍的自身品质示范及影响力定位展开思考。 Recently, complaints about travel agencies, especially for tour guides, have been consistently high. Focus on the professionalism of tour guides, tour guides and career guidance and other aspects of change. So that senior tour guides can lead the entire tour guide team, and then promote the healthy development of the tourism industry, return to provide tourists with services based on the pleasure of tourism based on the standard, so as to guide the quality of senior tour Demonstration of their own quality and influence thinking.