随着市场的繁荣和全球经济一体化的推进,服务问题已成为企业能否进入高层次竞争 的关键。 在企业发展和成熟的过程中,服务作为一项产品性能指标会从无足轻重逐步变为举足轻 重,最终在规模和层次上不断提高,形成一个服务的市场。此时,争夺市场获取效益的重要手段 就是比服务。而 With the prosperity of the market and the promotion of global economic integration, service has become the key to whether enterprises can enter the high-level competition. In the process of enterprise development and maturity, service as a product performance indicator will gradually become the important factor from the marginalization, and ultimately in the scale and level of continuous improvement, the formation of a service market. At this point, competition for market efficiency is an important means of service. and