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客户服务在近代生产企业中,已经发展成一个独立的部门。实践证明,他对生产和销售都起着积极的作用。服务机构日臻完备;工作范围不断地扩大。客户服务的主要任务是:用户的技术培训、机器的修理、供应备件、收集情报及提出新产品发展建议和市场动态等。各公司由于产品的品种和数量及使用范围不同,其服务方式和机构也不尽相同。通常在本厂设服务总部,下设国内和国外服务中心,比较远的地区和国家,有的委托代
Customer service has developed into an independent department in modern production enterprises. Practice has proved that he has played a positive role in production and sales. The service agencies are becoming more and more complete; the scope of work continues to expand. The main tasks of customer service are: user’s technical training, repair of machines, supply of spare parts, collection of intelligence, and suggestions for new product development and market dynamics. Each company has different service methods and institutions due to the variety and quantity of products and the scope of use. Usually set up service headquarters in the factory, set up domestic and foreign service centers, relatively distant regions and countries, and some commissioned