论文部分内容阅读
目的:探讨风险管理对神经内科监护病房护理服务质量的影响。方法:对神经内科监护病房护理过程中存在的安全隐患进行分析,制定风险管理防范措施。从加强制度建设,规范各项操作行为,提高护理人员风险意识,加强对重症病人的监护几个方面进行风险管理,减少不良事件的发生。比较分析实施风险管理措施前后护理不良事件的发生情况以及患者对护理的满意度。结果:观察组护理不良事件发生率明显低于对照组(P<0.05)。且实施风险管理之后观察组患者对护理满意度明显高于实施之前的对照组(P<0.05)。结论:在神经内科监护病房护理服务中实施风险管理能够有效地降低不良事件发生的几率,提高患者的护理满意度。
Objective: To explore the impact of risk management on the quality of nursing service in neurology department. Methods: To analyze the potential safety hazards in the nursing of neurology medical ward and formulate the precautionary measures for risk management. From the aspects of strengthening system construction, standardizing various operation behaviors, raising nurses’ risk awareness, and strengthening the guardianship of critically ill patients, risk management is conducted to reduce the occurrence of adverse events. Comparative analysis of risk management measures before and after the occurrence of adverse events and patient care satisfaction. Results: The incidence of adverse events in the observation group was significantly lower than that in the control group (P <0.05). After the implementation of risk management, the patients in the observation group were significantly more satisfied with the nursing care than the control group before the implementation (P <0.05). CONCLUSIONS: The implementation of risk management in neurological care unit care services can effectively reduce the incidence of adverse events and improve patient satisfaction with care.