徐博士答:目前,呼叫中心正在随着通信技术、计算机技术、视频技术的飞速发展而更新换代。由于它是信息技术的全面集成技术,因此,在这些领域中任何技术进步都将直接影响和推动呼叫中心的发展,如 IP 电话的发展可以减轻企业对800特号服务的沉重电话费负担。视频压缩技术和交互技术的发展,使未来呼叫中心可以实现面对面的交谈。为了推销新产品,不必只靠语言,而可以把产品通过屏幕直接呈现给用户。基于现有的技术,未来的呼叫中心将有如下的发展趋势。 Dr. Xu A: At present, call centers are upgrading with the rapid development of communication technology, computer technology and video technology. Because it is a fully integrated technology for information technology, any technological advance in these areas will directly influence and facilitate call center development. For example, the development of IP telephony may reduce the heavy phone bill burden on the 800 number service. Video compression technology and the development of interactive technology, so that future call centers can achieve face-to-face conversation. To promote new products, you do not have to rely solely on the language, and you can present the product directly to the user through the screen. Based on existing technologies, future call centers will have the following trends.