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1背景及目的供电企业作为社会关注的大型企业,优质服务是基本属性,为客户提供安全、优质、方便、稳定的电能和优质服务是供电企业始终追求的目标。随着网络电子时代发展,供电企业固有的自营营业网点交费服务已无法满足客户需求,如何在满足企业效益最大化基础上,解决好电费交费难,提升客户满意度,是公司探解的一个长期课题。2交费渠道建设近年国家电网公司推行“你用电,我用心”的服务理
1 Background and Objective As a large-scale enterprise concerned by the society, power service enterprises are the basic attributes of high-quality service. Providing safe, high-quality, convenient and stable power and service to customers is the goal pursued by power supply enterprises. With the development of the network electronic age, the inherent self-support outlets of power supply enterprises have failed to meet the needs of their customers. How to solve the problem of difficulty in paying electricity charges and improve customer satisfaction is the key to the company’s understanding A long-term topic. 2 pay channel construction In recent years, the State Grid Corporation to promote “your electricity, I kindly ” service management