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消费者想要的是选择、控制和便利,我们就给他们这些,把所有的商品和服务整合进所有的渠道,再将所有渠道打通,这样他们才能更多地加入我们。
What consumers want is choice, control, and convenience. We give them that. Integrate all the goods and services into all the channels. And then get through all the channels so they can join us more.