政府行政流程再造是电子政务必须跨过的门槛。政府行政流程再造,是指政府以电子政务运作的内在机理为原则,对传统的以行政职能为中心的行政流程进行再造,转变成以公众(企事业单位、社会团体及公民等)服务需求和输入各种公共信息为起点,到政府创造出对公众有价值的“产品”或服务为终点的一系列借助网络进行的政务活动。再造后的行政流程以公众满意为目标,有两个基本特征:一是面向公众,以事务为中心,二是跨越职能部门、所属 Government administrative process reengineering is the threshold that e-government must cross. Government administrative process reengineering refers to the principle that the government takes the internal mechanism of the operation of e-government as the principle, reengineering the traditional administrative process centered on the administrative function into the service demand based on the public (enterprises and institutions, social organizations and citizens) and Enter a wide range of public information as a starting point for a series of network-based government activities that end in creating the “products” or services of value to the public. After the reconstruction of the administrative process to the public satisfaction as the goal, there are two basic characteristics: First, facing the public, to the center of affairs, and second, across the functional departments,