英国一家糖果店的一名售货员的柜台前总是顾客熙熙攘攘，而其它柜台却冷冷清清。老板很纳闷，便问她有何诀窍。售货员答道：“这很简单，别人总是先抓一大把糖果放在秤上，称的时候再把多的拿掉；而我总是先少抓些，然后添点。”这“添一点”的动作，恰恰迎合了消费者的某种微 A salesperson at a candy store in the UK always bustled customers before the counter, while the other counters were deserted. The boss wondered, then asked her what know-how. The salesman replied: “This is very simple, people always grab a lot of candy on the scale, and then remove more; and I always grasp less, and then add some.” This “Tim A little ”action, just catered to a certain micro-consumer