人力资源管理柔性分为功能柔性与数量柔性,二者对企业绩效的影响主要体现在对单位产品成本、人事成本、顾客满意度、人均产量、产品质量的影响上,实证研究结果表明,功能柔性对成本降低、人均产量提高、产品质量提高、顾客满意度提高都有着积极、显著的影响;而数量柔性则相反。 The flexibility of human resource management is divided into functional flexibility and quantity flexibility. The impact of the two on firm performance is mainly reflected in the impact on unit product cost, personnel costs, customer satisfaction, per-capita output and product quality. Empirical results show that functional flexibility It has a positive and significant impact on cost reduction, per capita output increase, product quality improvement and customer satisfaction improvement; while quantity flexibility is opposite.