消费者的话:我的手机是去年9月26日购买的。用了三个多月,手机就出现死机的问题,写信息时,手机会突然按键失灵,这时需要把电池和卡都取出,再重新安装好,然后开机,才能恢复使用。直到我去进行第一次维修,那时手机已经彻底不能用了,也就是频繁出现死机现象。我到这家公司进行维修,维修单上写明“软件升级”处理。可是在修好后不到一个月的时间里,手机又出现故障,我只能再次去进行维修。到现在手机仍然存在故障,在“3·15”来临之际,我特请贵栏目呼吁商家要重视消费者的利益,对售后问题给予圆满解决。济南消费者:布平 Consumer words: My phone was purchased on September 26 last year. Spent more than three months, the phone crashes on the issue, write information, the phone will suddenly press the key failure, then need to remove the battery and the card, and then reinstall, and then boot to resume use. Until I went to the first maintenance, when the phone has completely useless, that is, the phenomenon of frequent crashes. I went to the company for repair, maintenance order on the stated “software upgrade ” processing. However, less than a month after the repair, the phone has a problem, I can only go to repair again. Now the phone is still faulty, in the “3.15” is approaching, I especially ask your column calls on businesses to pay attention to the interests of consumers, the issue of sale to give a satisfactory solution. Jinan consumers: cloth flat