图书管服务质量是图书馆建设与管理的核心,提高高校图书馆服务质量是一种必然趋势。图书馆服务质量要更新观念,改变服务方式,实行责任制,提高服务质量,加强数字资源的开发,以数字化形式提供上网,构建全员参与、全程管理的服务质量评价系统。 Library service quality is the core of library construction and management, and improving the service quality of university library is an inevitable trend. Library service quality should update the concept, change the service mode, implement the responsibility system, improve the service quality, strengthen the development of digital resources, provide the digital form of Internet access, and construct a service quality evaluation system with full participation and full management.