作为电力企业的信息主管,工作的过程中也在不断地思索,当繁多的业务系统需要业务人员进行更多的维护和管理的时候,如何摆脱忙于救火的运维模式,使IT服务从被动应付到主动服务?是否有一套完善的并可管理的IT服务流程,使信息系统更加适应业务持续变化的需求,使IT部门从成本中心转变为价值中心呢?当IT设备日渐成为企业资产的重 As the information supervisor of electric power enterprises, the work process also constantly ponders over how to get rid of the operation and maintenance mode that is too busy with fire fighting when the numerous business systems require more maintenance and management of business personnel, To proactive service? Is there a well-established and manageable IT service process that will allow information systems to better adapt to the changing needs of the business and transform IT from a cost center to a value center? As IT equipment becomes more of an enterprise asset