顾客所扮演的重要角色不言而喻,那些成功的公司,从来都不曾忘记这个颠扑不破的真理,他们无不力求提供体贴入微的服务、可靠耐用的产品和公平合理的价格与大多数行业相比,酒店业的客户关系显得更为特殊。做得好,就会得到人们的赞誉,客人们会感到宾至如归;做得不好,失望的情绪便会接踵而来。酒店服务行业高回报,但同时也不允许犯错。现在,如何留住我们的客人是非常重要的。在最后结账时,客人往往会回顾他在酒店逗留的时光,会有意无意地问自己:我享受到 The important role that customers play is self-evident. Those successful companies never forget the unshakable truth that they all strive to provide considerate service, reliable and durable products and fair and reasonable prices. Compared with most industries, Customer relationship in the hospitality industry is even more special. Well done, people get the praise, the guests will feel welcome; do not do well, disappointment will follow. Hotel service industry high return, but also does not allow mistakes. Now, how to retain our guests is very important. At the end of the checkout, guests will often review his stay in the hotel and will inadvertently ask themselves: I enjoy