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目的:了解医院门诊药物咨询情况,为持续提高药物咨询水平和药学服务质量提供参考。方法:收集医院门诊药房2016年为患者和医护人员提供的有价值的药物咨询记录共计556份,将这些记录的咨询人员情况、年龄和咨询内容进行统计分析。结果:咨询人员中76.07%为患者,12.77%为医护人员;咨询内容主要有药物的用法用量、适应证、不良反应、特殊人群用药和注意事项。结论:门诊药房药师提供的药物咨询服务,促进了门诊合理用药。
OBJECTIVE: To understand the consulting situation of outpatient pharmacy and to provide reference for continuously improving the level of drug counseling and pharmacy service. Methods: A total of 556 medical records were collected from outpatient clinics in 2016 for patients and medical staff. The records of counselors, age and consultation were collected for statistical analysis. Results: 76.07% of the counselors were patients and 12.77% were health care workers. The main contents of consultation included the usage and dosage of indications, indications, adverse reactions, medication for special groups and precautions. Conclusion: Outpatient pharmacy pharmacists provide drug counseling services, promote the rational use of medicine clinics.