论文部分内容阅读
高校图书馆服务危机表现为:供不应求的矛盾日益凸显,服务主客体间的摩擦日益升温,不确定因素的威胁日趋频发。本文通过分析高校图书馆服务危机的成因,提出高校图书馆服务危机管理三大策略:一是实行危机信息管理,预防服务危机;二是推行馆员情绪管理,化解馆读矛盾;三是开展危机公关,化危机为契机。
The service crisis of university libraries is as follows: the contradiction between supply and demand is increasingly prominent, the friction between service providers and clients is heating up, and the threats from uncertainties are becoming more and more frequent. This article analyzes the causes of the service crisis in university libraries and puts forward three strategies for service crisis management in university libraries: one is to implement crisis information management and prevent service crisis; the other is to implement the librarian’s emotional management to resolve the contradiction between reading and reading; PR, the crisis as an opportunity.