医患之间的关系日趋敏感而紧张,矛盾冲突愈演愈烈。整个就医过程中护士的工作贯穿始终,护患之间的矛盾冲突风险相对要更高一些。医院及医务工作者,怎样去淡化缓解矛盾、规避冲突的发生、创造和谐的就医环境、确保安全稳定的医疗秩序已然成为首要任务。 The relationship between doctors and patients is increasingly sensitive and tense, conflicts intensify. Throughout the whole process of nurse’s work, the risk of conflict between nurses and patients is relatively higher. Hospitals and medical workers, how to play down to ease the conflict, to avoid the occurrence of conflicts, to create a harmonious medical environment, to ensure safe and stable medical order has become the primary task.