一汽无锡柴油机厂以“锡柴保满意、满意在锡柴”为目标，开通服务绿色通道，本部开通用户免费服务热线8008287885，公开全国27个省的服务热线。只要一汽锡柴的柴油机销售到哪里，热线电话就通到哪里，为解决用户的突发性重大质量问题。该厂专门成立了厂级“110”应急服务小分队 FAW-Wuxi Diesel Engine Factory has the goal of “Xichai guarantees satisfaction and satisfies Xichai” and opened a green channel for service. The department opened a free service hotline 8008287885 and opened a service hotline for 27 provinces across the country. As long as the diesel engine of FAW Xichai sells to where it is, the hotline will go to where to solve the sudden major quality problems of users. The factory has set up a factory-level “110” emergency service team