在我国,小额消费纠纷已成为一种大量发生的诉讼现象,应当根据此类纠纷的特点,建立行之有效的小额消费纠纷解决机制。北京市工商学会近年来联合大专院校专家学者致力于此项课题的研究,并在全国范围开展深入调研,总结各地好的经验做法,并及时提炼理论成果。参见《探索小额消费纠纷的多元解决机制》一文。 In our country, the petty consumer disputes have become a kind of lawsuit phenomenon that occurred in large numbers. Based on the characteristics of such disputes, we should establish an effective settlement mechanism for petty consumer disputes. In recent years, Beijing Institute of Commerce and Industry has been devoted to the research of this subject by experts and scholars from tertiary institutions, conducted in-depth investigations and studies all over the country, summed up good experiences around and timely refined theoretical achievements. See article “Exploring the Multivariate Resolution Mechanism for Small Consumer Disputes”.