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长吉供电所始终把提供优质服务作为生命线,以提升客户满意度为根本的指导方针,积极探索搭建“5S”服务平台,以实际行动赢得客户的尊重。微笑(smile):服务从微笑开始长吉供电所在营业收费厅积极推行“一个热忱的问候、一个满意的答复”服务,热情为客户提供服务。具体的举措:员工均统一着装、挂牌上岗,并规范业务流程、文明用语和服务忌语。只要客户走进营业厅,迎接他们的就是温馨的话语和亲切的笑脸。对收费有质疑的用户,营业员会不厌其烦地进行解释,直到用户满意为
Changji Power Supply Station has always been to provide quality services as a lifeline to enhance customer satisfaction as a fundamental guideline and actively explore the establishment of “5S ” service platform to take practical action to win the respect of customers. Smile (smile): service starts from the smile Changji power supply office where the operating room actively promote “a dedicated greeting, a satisfactory answer ” service, enthusiasm for customer service. Specific measures: Employees are uniform dress, listed on the job, and standardize business processes, civilized terms and service taboo. As long as the customer into the business hall, to meet them is a warm words and kind smile. Users questioned on charges, sales staff will take the trouble to explain until the user satisfaction is